Contact Us

Let's discuss how our team of industry experts can help bring your digital vision to life and achieve measurable business results

Multiple Ways to Get in Touch

Business Inquiries & Partnerships

sunxunfu@bjxgzd.com

For project partnerships, service inquiries, strategic collaborations, and business opportunities. Our CEO personally reviews all partnership proposals.

Technical Support & Project Management

support@bjxgzd.com

For technical issues, project support, troubleshooting, and ongoing project management. Available during business hours with emergency support for critical issues.

Office Address & Visits

Room 110-4576, Building 1, Xiwengzhuang Town Government,

No. 66 Huanhu Road, Miyun District,

By appointment only - please contact us before visiting

Social Media & Community

Follow us for updates, case studies, and industry insights:

WeChat: bjxgzd_official

LinkedIn: Beijing Starlight Pivot

Github: starlight-pivot

Send Us a Detailed Message

Fill out the form below and our team will respond within 24 business hours. For urgent matters, please call or email directly.

Our Beijing Office Location

Located in the beautiful Miyun District of Beijing, our office provides a creative and collaborative environment for our team of experts.

Xiwengzhuang Town Government, Miyun District, Beijing Convenient access via public transportation and ample parking available

Business Hours & Global Availability

Monday - Friday

9:00 AM - 6:00 PM (Beijing Time, GMT+8)

Core business hours with full team availability

Saturday

10:00 AM - 4:00 PM (Beijing Time, GMT+8)

Limited availability for urgent matters and meetings

Sunday & Public Holidays

Closed

Emergency support available for existing clients

International Time Zone Coordination

We regularly work with clients across different time zones and can schedule meetings at mutually convenient times.

Beijing Time (CST)

GMT+8 • Primary working hours

New York Time (EST)

GMT-5 • Evening meetings available

London Time (GMT)

GMT+0 • Late afternoon/evening availability

San Francisco Time (PST)

GMT-8 • Early morning meetings possible

Frequently Asked Questions

How quickly can I expect a response after contacting you?

We guarantee a response within 24 business hours for all inquiries. For urgent matters during business hours, you can expect a response within 2-4 hours. Our team prioritizes timely communication to ensure your project moves forward efficiently.

What information should I prepare before our first consultation?

To make our initial consultation as productive as possible, please prepare: your project goals and objectives, target audience information, competitor analysis (if available), timeline expectations, budget range, and any specific features or requirements you have in mind. Don't worry if you don't have everything ready - we can help you refine your ideas during our discussion.

Do you work with international clients?

Absolutely! We have extensive experience working with clients across North America, Europe, Asia, and other regions. Our team is fluent in English and Chinese, and we understand the cultural and market differences that are crucial for successful international projects. We use modern collaboration tools to ensure seamless communication regardless of location.

What is your typical project timeline and process?

Our process begins with a discovery phase (1-2 weeks), followed by design and planning (2-4 weeks), development (2-6 months depending on complexity), testing and quality assurance (2-4 weeks), and launch with post-launch support. Simple apps can be completed in 2-3 months, while complex projects with backend systems and game development may take 6-12 months. We provide detailed timelines and milestones during the initial consultation.

How do you handle intellectual property and confidentiality?

We take intellectual property and confidentiality very seriously. All our engagements include comprehensive non-disclosure agreements (NDAs) and clear intellectual property ownership terms. Your ideas, code, designs, and business information remain your property, and we implement strict security protocols to protect your data throughout the development process.

What payment methods and terms do you accept?

We accept bank transfers, PayPal, and major credit cards. Our typical payment structure includes an initial deposit (20-30%), milestone payments based on project progress, and a final payment upon completion and delivery. For long-term partnerships, we can also arrange monthly retainer agreements. All payment terms are clearly outlined in our contracts.

Do you provide ongoing maintenance and support after project completion?

Yes, we offer comprehensive post-launch support packages including bug fixes, performance monitoring, feature updates, security patches, and platform compatibility updates. We understand that successful digital products require ongoing attention, and we're committed to supporting our clients' long-term success. Support packages can be customized based on your specific needs and budget.

Our Communication Promise

24-Hour Response Guarantee

Every inquiry receives a response within 24 business hours

Dedicated Account Manager

Single point of contact for seamless communication throughout your project

Regular Progress Updates

Weekly status reports and milestone demonstrations keep you informed

Transparent Communication

Honest feedback and clear explanations without technical jargon

Ready to Start Your Digital Journey?

Schedule your free 30-minute consultation today and discover how our expert team can transform your vision into reality